|
|
| Position£º>> Home >> Service >>
RMA Repair Service |
| |
P&E RMA and Warranty Policies
The clients shall fill into the Repairing Application
and post it together with the product which shall be repaired
to P&E Technology China Office, please download ¡±Repair
Application"
Out
Target:we promise to provide best after
sale service and technical support in shortest time for
clients.
RMP Policies We are Implementing:
We provide 1 year warranty service for products, all products
can be returned within 1 month, all products enjoy 2 years
of warranty service, during the warranty period, we provide
repairing service and whole life limit warranty service
by only charging the cost.
Clients
Instructions:
1) Please attach the repairing report together with the
repairing product, carefully describe the faults in the
¡°Problems Description¡± in details in the repairing report,
then our engineers may instantly and accurately provide
repairing service for you;
2) Please fill into your accurate address, telephone number,
fax number and contact person, then we may timely contact
your and accurately return the repaired products;
3) If there isn¡¯t special requirements, please do not
attach the surrounding hardware or wires with the repairing
products, please notify our company and attach relative
list if it is necessary, otherwise, our company undertakes
no responsibilities to the loss caused by it.
How to Submit RMA Report:
1) Please carefully inspect the following before submitting
the RMA report:
- if the product is P&E product.
- if the product exceeded warranty period.
- if the fault is mistakenly judged.
- if there¡¯s external damages which shall not be undertaken
by manufacturers.
- if suitable package and transportation are available
for RMA product.
2) After inspecting, please fill into suitable contents
in the RMA Repairing Report and post it to our company
together with the product.
3) Please refer to ¡°RMA Repairing
Period and Scope¡± for repairing period and charges
RMA Repairing Cycle:
We will repair and return the product within 9 work days
at most since the date we received your product. (Excluding
the time during post)
RMA Repairing Scope:
1) We only charge reasonable parts fee instead of repairing
fee to the damages which are not caused by clients during
the warranty period (only relative hardware, excluding
damages caused by software and surrounding hardware).
2) Client must keep the product and all parts integral,
it is not allowed to disassembling the product without
permit, otherwise, our company will repair the product
with reasonable charges to the fault.
3) Such manmade damages as dark line, bright line, dark
spot and broken screen shall not enjoy warranty service.
4) If the product is seriously damaged, after evaluating
by our engineers, it the product can¡¯t be recovered or
shall not be repaired. The product will be discarded as
useless. If it is not caused by clients, our company will
replace it with a favorable one, if it caused by manmade
factors, our company undertakes no responsibilities to
the damages and will return the original product to the
clients.
5) The cost for posting the RMA product to our company
shall be undertaken by clients; and our company will undertake
the transportation fee for returning the product to clients.
To manmade damages, the transportation fee for returning
shall also be undertaken by clients.
|
|
|
